If a payment fails

When a monthly payment fails, nothing stops straight away.

1. Your account page shows Payment failed and the date syncing pauses, three days after your renewal date.
2. Choose Pay invoice to pay with the same or a new card, or Payment method and invoices to change your card first.
3. Once the payment goes through, the page returns to Active.

While a payment is outstanding you can't change storage. Paying, changing your card and cancelling still work.

If syncing pauses

If the payment isn't fixed in three days, Cloud Sync pauses. In Xandria, Settings → Account shows Sync is paused.

• Everything on your devices stays, and you can keep reading and writing.
• Changes stay on each device until syncing starts again.
• Cloud keeps your synced copy for 90 days.

To start again, choose Renew in Settings → Account, or pay on your account page. Syncing picks up where it left off.